Privacy Policy

Last Updated: November 2025

At Nexus Computers, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://nexuscomputers.ug, make a purchase, or interact with our services online or in-store.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to help us process your orders efficiently and improve your shopping experience.

a. Personal Information

When you register, place an order, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (Mobile Money, bank transfer, etc.)

  • Order history and communication preferences

b. Non-Personal Information

We may also collect:

  • Browser type and device information

  • IP address and location data (for fraud prevention and delivery optimization)

  • Website usage statistics through cookies or analytics tools

2. How We Use Your Information

Your information helps us serve you better. We may use it to:

  • Process and deliver your orders

  • Communicate updates, confirmations, or offers

  • Provide customer support and respond to your inquiries

  • Improve website functionality and user experience

  • Prevent fraud, theft, or misuse of our services

  • Comply with tax, legal, and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience.
Cookies help us:

  • Remember your preferences

  • Track your cart and checkout process

  • Analyze site performance and visitor behavior

You can disable cookies in your browser settings, but some site features may not function properly without them.

4. Data Storage and Security

We take reasonable and appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

  • Personal data is stored on secure, encrypted servers.

  • Online transactions are protected with SSL encryption.

  • Access to customer information is limited to authorized Nexus Computers staff only.

5. Sharing of Information

We may share limited data with trusted third parties to fulfill your order or improve service quality, including:

  • Delivery partners (for shipping)

  • Payment gateways (for processing payments securely)

  • IT and analytics providers (for website performance tracking)

These partners are bound by confidentiality and are not allowed to use your information for their own marketing.

6. Your Rights

Under the Uganda Data Protection and Privacy Act (2019), you have the right to:

  • Access your personal data

  • Request correction or deletion of inaccurate data

  • Withdraw consent for data processing (where applicable)

  • Object to the use of your data for direct marketing

To exercise these rights, contact us via info@nexuscomputers.ug or call +256773218203

7. Data Retention

We retain your personal data only as long as necessary to:

  • Complete your transactions

  • Provide support or warranty services

  • Meet legal or regulatory record-keeping requirements

After this period, your data will be securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to external sites. Nexus Computers is not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing personal information.

9. Marketing Communication

With your consent, we may send you:

  • Product updates

  • Promotions or special offers

  • Newsletters

You can opt out of marketing emails or SMS at any time by clicking “Unsubscribe” in the message or contacting our support team.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we learn that we have collected such information, we will delete it immediately.

11. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements. Any updates will be posted on this page with the new “Last Updated” date.

12. Contact Us

For questions, complaints, or privacy concerns, please contact:

Email: info@nexuscomputers.ug

Phone: +256773218203

Address: Plot 6, Johnson Street, Kampala, Uganda